1. About the Certification Scheme
  • Certification Scheme Overview

    iMentor Development Services Private Limited operates a certification scheme in accordance with the requirements of ISO/IEC 17065 and the Better Cotton Certification Scheme.

    The certification scheme is designed to provide confidence that certified entities comply with applicable Better Cotton requirements and certification criteria. Certification activities are conducted through a documented process that includes application review, evaluation, certification decision-making, surveillance, and maintenance of certification.

    iMentor is committed to conducting certification activities in an impartial, competent, consistent, and transparent manner while safeguarding the confidentiality of information obtained during the certification process.

  • Scope of Certification

    iMentor Development Services Private Limited operates a certification scheme in accordance with the requirements of ISO/IEC 17065 and the Better Cotton Certification Scheme.

    The scope of certification covers the evaluation and certification activities conducted against the applicable Better Cotton requirements, criteria, and scheme rules.

    Certification activities are carried out through a documented and impartial certification process, including application review, evaluation, certification decision-making, surveillance, and certification maintenance, as applicable under the Better Cotton Certification Scheme.

  • Better Cotton Certification Scheme

    iMentor Development Services Private Limited provides certification services under the Better Cotton Certification Scheme. The scheme is designed to evaluate conformity against applicable Better Cotton requirements and certification criteria.

    Certification activities are conducted in accordance with the relevant Better Cotton scheme documents, certification requirements, and ISO/IEC 17065 requirements to ensure an impartial, consistent, and credible certification process.

  • Certification Process
    (I)
    Application Submission

    The applicant submits the certification application and required documentation.

    (II)
    Application Review

    iMentor reviews the application to determine eligibility and certification scope.

    (III)
    Evaluation / Audit

    An audit is conducted against the applicable Better Cotton certification requirements.

    (IV)
    Review of Findings

    Non-conformities identified during audit are reviewed and addressed by the applicant.

    (V)
    Certification Decision

    An independent certification decision is made based on audit results and evidence.

    (VI)
    Certificate Issuance

    Upon successful completion, a certificate is issued.

    (VII)
    Maintenance of Certification

    Clients must continue compliance and may undergo surveillance or verification.

  • Granting, Maintaining, Suspension, Withdrawal
    Granting of Certification

    Certification is granted following successful completion of the evaluation process and an independent certification decision confirming conformity with the applicable Better Cotton certification requirements.

    Maintaining Certification

    Certified clients shall continue to comply with applicable certification requirements and cooperate with surveillance and other certification activities as required by the certification scheme.

    Suspension of Certification

    Certification may be suspended where requirements are not fulfilled, corrective actions are not implemented, or scheme rules are violated.

    Withdrawal of Certification

    Certification may be withdrawn if suspension issues are not resolved or upon client request.

2. Client Rights & Responsibilities

Client Rights

  • To receive a fair, impartial, and professional certification service.
  • To be informed of certification requirements, processes, and decisions.
  • To submit complaints and appeals in accordance with established procedures.
  • To have confidential information protected in accordance with applicable requirements.

Client Responsibilities

  • To comply with applicable Better Cotton certification requirements.
  • To provide accurate and complete information during the certification process.
  • To facilitate access to relevant records, personnel, and sites for evaluation activities.
  • To address identified non-conformities within agreed timelines.
  • To use certification references and marks only as per requirements.
  • To inform iMentor of any changes affecting certification.
3. Certification Mark Usage Rules
  • The certification mark may only be used by clients holding a valid and non-suspended Certificate of Conformity.
  • Clients shall ensure that all references to certification status are accurate, truthful, and consistent with the scope of certification granted.
  • Unauthorized, incorrect, misleading, or deceptive use of the certification mark, certification claims, or iMentor's name is prohibited.
  • Upon suspension, withdrawal, or expiry of certification, all use of the certification mark and references to certification shall cease immediately.
  • iMentor monitors the use of certification marks and certification claims and may take appropriate action in cases of misuse.
  • Misuse of the certification mark or certification claims may result in corrective action, suspension, or withdrawal of certification.
4. Complaints & Appeals Procedure

iMentor has established a documented Complaint & Appeals Handling Procedure to ensure complaints/Appeals related to its certification activities are managed fairly, impartially and consistently. The procedures provide information on complaint/Appeals submission, Review, investigation, decision-making and communication of outcomes.

5. Certification Status Verification

iMentor maintains information on the certification status of certified entities to ensure transparency and confidence in the certification process.

The certification status may include:

  • Valid Certificates - Certificates currently in force and meeting applicable certification requirements.
  • Suspended Certificates - Certificates temporarily suspended due to non-compliance or other certification-related reasons.
  • Withdrawn Certificates - Certificates that have been withdrawn and are no longer valid.

For verification of certification status or further information, please contact iMentor Certifications.

Click here for Certification Status Verification

6. Impartiality Statement

iMentor is committed to maintaining impartiality, independence, and objectivity in all certification activities. Certification decisions are made based solely on objective evidence and conformity with applicable certification requirements.

iMentor identifies, analyses, documents, and manages potential threats to impartiality and ensures that commercial, financial, or other pressures do not compromise the integrity of the certification process.

7. Safeguarding & Whistleblowing Policy

iMentor is committed to conducting certification activities with integrity, accountability, and respect for all individuals. We maintain a zero-tolerance approach towards abuse, exploitation, harassment, misconduct, corruption, fraud, conflicts of interest, and any activity that may compromise the integrity of the certification process.

Individuals are encouraged to raise safeguarding or whistleblowing concerns in good faith through available reporting channels. All concerns are handled confidentially, impartially, and without fear of retaliation.

iMentor is committed to investigating reported concerns in a timely and professional manner and implementing appropriate corrective actions where required. To report a concern, please contact: Email: certifications@imentor.in

8. Contact Us

For certification-related enquiries, applications, complaints, appeals, certification status verification, or safeguarding and whistleblowing concerns, please contact:

Organization iMentor Development Services Private Limited
Contact Person
Certification Manager
Working Hours
Mon - Fri
09:00 AM - 06:00 PM
Office Address
Awfis, Floor 7th, Tower D, Logix Techno Park, Sector 127, Noida - 201303, Uttar Pradesh, India

For general enquiries related to certification activities, please contact us through the details provided above.